SETEL SOLUTION

PHONE SYSTEMS

Get all the functionality and features your business needs from the world’s top vendors.  We offer both traditional on-site phone PBX systems as well as cloud-based VoIP systems.

We offer many different types of platforms and desktop phone endpoints from the world’s leading system manufacturers including NEC, Cisco, BroadSoft and ShoreTel / Mitel. NEC is a global fortune 500 company, and SETEL is one of NEC’s top partners in North America.

Top Selling Platforms:

UNIFIED COMMUNICATIONS

Extend your communications system beyond core telephony and enjoy advanced productivity tools like mobile apps, web meetings, video calls, instant messaging and presence.

What is Unified Communications?

Unified Communications (UC) is the integration of multiple communications services on a single cohesive platform. By combining familiar services such as telephony with newer technologies such as presence and chat, web meetings, shared work spaces and immersive video – UC weaves together powerful and easy-to-use collaboration tools that businesses can use across all of their locations, whether one location or many. Employees can choose the communications and collaboration tools that are the most effective for them and enjoy a consistent user experience across all kinds of devices and networks.

CONTACT CENTER

Contact centers are much more than overhead expense – they are strategic corporate assets. As such, a sole focus on cost reduction ignores the importance of agent productivity, performance metrics and business outcomes.

It’s time to empower your contact center to become that strategic business asset.  We offer an omni-channel contact center solution that uses predictive analytics to reduce operating costs and improve business performance.  Integrate with your current ERP, marketing or CRM systems to empower your agents to be more effective.

PROFESSIONAL SERVICES

Our experienced team provides best-in-class technical services, spanning the entire life cycle from implementation and deployment to ongoing system maintenance and support.

We do a lot of on-site work from nationwide roll-outs to single-location upgrades and service calls. More and more, however, our team is able to troubleshoot issues remotely, improving service response times and lowering overall total costs to our end customers.

NETWORK ELEMENTS

Design, implementation, and monitoring of your LAN / WAN, including components from some of the industry’s top vendors. Switches, routers, servers, access points, and more.

For many of our customers, business communications have become another application that is running on their core data network, and they look to us to provide them with the latest and best solutions to ensure peak network performance. Ask your SETEL team about the latest offerings from vendors like Cisco Meraki and Adtran.

CARRIER SERVICES

Whether you have a location in North Carolina or North Dakota, our team can identify and procure the best carrier services for your company from the nation’s leading voice and data service providers.

We offer free communications expense audits and our solutions engineers can help you make sure that you are getting the best possible connectivity for the lowest possible prices.

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